After a month of training inside air conditioned offices I went on the breakdown vehicle around Maharagama as soon as I reported to the Customer Service Center. It was a very interesting morning for me, but for the breakdown gang, it was just another day at work. At first I was amazed how the driver knew almost every byroad in Maharagama. After 2-3 hours I figured they have travelled the same roads over and over again. How could they forget? Most of the crew members have been working at LECO for a long time. They have a bite of beetle leaf before doing anything.

Head office and Branches does all the designing and planning. They are executed through Customer Service Centres, more commonly known as Depots. This is where LECO deals directly with consumers. It’s funny to see how in some areas people are scared of the breakdown vehicle because they are worried about non-payment disconnections.

It was really uncomfortable because of the heat, dust and smoke in the city, but to see how it all operates is fascinating.