Posted by
JellyBrain
11:28 PM
Category:
Customer Service Centre
,
LECO

After a month of training inside air conditioned offices I went on the breakdown vehicle around Maharagama as soon as I reported to the Customer Service Center. It was a very interesting morning for me, but for the breakdown gang, it was just another day at work. At first I was amazed how the driver knew almost every byroad in Maharagama. After 2-3 hours I figured they have travelled the same roads over and over again. How could they forget? Most of the crew members have been working at LECO for a long time. They have a bite of beetle leaf before doing anything.
Head office and Branches does all the designing and planning. They are executed through Customer Service Centres, more commonly known as Depots. This is where LECO deals directly with consumers. It’s funny to see how in some areas people are scared of the breakdown vehicle because they are worried about non-payment disconnections.
It was really uncomfortable because of the heat, dust and smoke in the city, but to see how it all operates is fascinating.
Posted by
JellyBrain
11:47 PM
Category:
Engineering Division
,
LECO

Today we completed the whole process of the GIS division. I think I’m pretty confident that I could start working at that division even tomorrow. All credit goes to Mr. Ravindu who guided us into learning everything. The data logger they use is a PDA running on windows mobile. It is enclosed in a water/dust/shock proof cover. The software they use to enter all the data is called terrasync. The GPS receiver they use is worth 1.5 Million each. It can reach an accuracy of less than a meter.
In the evening we learnt about standard cost manuals. When getting to know all these, I got the feeling that in a private company everything is pretty organized. Cost manuals are used by branches to estimate costs of connection etc. They contain prices of each and every material used by LECO. There are particular set of materials used together, for an example, when giving out a new connection, the list of materials used are the same. These are bundled to create a collection of materials called a ‘Job Kit’. The cost for this is calculated for 1km. For example let’s say the branch has to construct a new LV line of 5 kms. They refer the standard cost manual to find the cost for 1km and multiply it by 5 to get the total cost for 5 kms. Elaborated details of these are provided in a separate volume (volume 2).
Posted by
JellyBrain
11:25 AM
Category:
funny
,
LECO
I just saw this interesting notice on the washroom door just now.
